Refund policy

Thank you for shopping with The Saree AURA! We take immense pride in the quality and craftsmanship of our sarees. If you are not completely satisfied with your purchase, we are here to help.

🚨 IMPORTANT: Unboxing Video Mandatory To protect against transit damages and missing items, a continuous, unedited unboxing video is strictly required for any claims regarding damaged, defective, or missing items. Please record the video starting from the sealed package showing the shipping label clearly, all the way through opening the box and inspecting the saree.

Without a clear, unedited unboxing video, we will not be able to process returns, exchanges, or refunds for damages or missing parts.

1. Return & Exchange Window

  • You have 03 days from the date your package was delivered to request a return or an exchange.

2. Conditions for Eligibility

To receive a full refund or exchange, the item must meet the following strict conditions:

  • The saree must be completely unworn, unused, and unwashed.
  • The original product tags, brand tags, and barcode labels must remain securely attached to the saree.
  • The saree must be returned in its original packaging and neatly folded in its factory folds.

3. Non-Returnable / Final Sale Items

The following items cannot be returned or exchanged under any circumstances:

  • Items purchased from our "Sale" or "Clearance" sections.
  • Sarees showing any signs of perfume, makeup stains, or scent.

4. How to Initiate a Return or Exchange

  1. Email us at [ thesaree.aura@gmail.com ] with your Order Number and the reason for your return/exchange.
  2. Please include a proper video photograph of the saree to verify its current condition.
  3. Once approved, we will [provide a prepaid shipping label / require you to ship the item back to our warehouse via a trackable service].

5. Refunds & Processing

Once we receive and inspect the returned saree, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within [5-7] business days.

(Note: Original shipping charges are non-refundable).

Damages and Issues

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us within 48 hours of delivery with photos so we can evaluate the issue and make it right immediately at no extra cost to you.